Cozy Island Breeze

Items on our website are available and ready to ship within 3 business days unless otherwise stated. We process & ship orders on Monday through Thursday, excluding holidays when the UPS or USPS is closed. Orders placed after 12:00 pm EST will be processed on the next business day (Mon-Thurs) and then shipped. Items that are not ready to ship will be processed as indicated in the item listing and then shipped on the next shipping date. Orders are shipped via USPS or UPS unless otherwise stated. Tracking information, when applicable, will be provided. If you need your order expedited, please contact us prior toplacing your order so we can discuss alternative shipping options.

Refunds and Returns: 

At The Cozy Elephant Shop, our goal is to ensure that our customers are completely satisfied with their merchandise purchased. Most sales are final. We look at returns on a case-by-case basis, if your order is received damaged or unusable, please contact customer service at returns@cozyelephantshop.com. We will instruct you on how to return your purchase. 

In order to receive a full refund, items must be returned within 10 days of purchase. Items purchased must be returned new, in unused condition with original packaging and accessories.  

Will Not accept any returns of candles that have been lit. No returns because of dissatisfied with the scent after ordering. 

In order to complete your return, we require prior notification and return authorization. It is the customer's responsibility to pay return shipping charges. 

Refunds: 

The Cozy Elephant Shop will notify you once your return is received and inspected. We will also notify you if your refund request has been approved or is declined. 

If you are approved, your refund will be processed, and a credit will be applied in the form of store credit. 

Customer Service: contact@cozyelephantshop.com